Frequently Asked Questions
Expert answers for critical infrastructure
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Technical support and maintenance
What type of support do you offer in case of a critical incident outside of business hours?
In the event of a critical incident outside of business hours, we offer priority support aimed at minimizing the impact on the client's operations, activating the necessary protocols to assess the situation, coordinate the technical response, and restore service as quickly as possible.
What is the response time for a critical incident?
The response time for a critical incident depends on the type of service contracted and the scope of the incident, although in all cases we act with the highest priority to assess the situation, activate the technical response, and minimize any impact on the client's operations.
Do you offer proactive or only reactive monitoring?
We offer a proactive monitoring approach, especially for those services where continuity, security, and anticipation capabilities are critical, without compromising an agile and effective response to any incident requiring reactive action.
Does the support include security updates and patches?
Yes, support can include security updates and patches within the scope of the contracted service, with the aim of keeping systems protected, reducing vulnerabilities, and reinforcing the stability of the technological environment.
Services
How do I know what service my company really needs?
We analyze the technological environment, operations, and real needs of each organization to identify which solutions can bring the most value. The goal is not to offer isolated services, but to propose an infrastructure aligned with the level of requirements, security, and continuity that the business demands.
Can you adapt the solutions to the characteristics of each company?
Yes. Each project is approached on a personalized basis, taking into account factors such as the size of the organization, the number of locations, the level of infrastructure criticality, and the connectivity, security, cloud, or communication needs.
Are the services only intended to resolve specific incidents?
No. Our approach goes beyond solving specific problems. We work to help companies build a more stable, secure infrastructure prepared to sustain their long-term operations.
What value does having a single supplier for multiple technology areas bring?
It allows for a more global view of the infrastructure, improves coordination between solutions, and reduces management complexity. Additionally, it facilitates a more coherent and efficient response in key areas such as cybersecurity, connectivity, cloud, and communications.
Contact
How can I contact IPVIP?
You can contact our team via the web form or through the channels provided on the contact page. We will study your inquiry and guide you towards the most suitable solution according to your needs.
Do you handle requests from companies in different sectors?
Yes. We work with companies from various sectors that need to strengthen key areas such as cybersecurity, connectivity, cloud, or communications, adapting each solution to the reality of their environment.
What happens after submitting a contact request?
Once we receive the inquiry, our team reviews it and gets in touch to better understand the context, clarify any doubts, and assess how we can best assist your company.
Is it possible to schedule a meeting to assess my company's needs?
Yes. We can arrange a meeting to discuss your company's context, understand your needs, and tailor the proposal towards solutions that best fit your operations and objectives.
Let's talk about your specific case
If you can't find the technical answer you're looking for or have a specific infrastructure challenge, contact us directly.